Why Buy From Us?

We know you have a choice in online shopping, and at Ember Elites, we strive to go above and beyond to earn and maintain your business. We not only want to earn your trust, but we also want to keep it intact.

Here are the top 8 reasons to buy from Ember Elites - Your Ultimate Fireplace Destination:

1. 100% Safe and Secure Online Shopping - Rest assured that every transaction on our website is 100% secure, providing you with a safe and protected shopping experience.

2. Customer Service Is Our Top Priority - Your satisfaction is our utmost priority. We are here for YOU, the customer, and our goal is to deliver an exceptional level of service. From immediate communication after placing your order to updates on shipping, we are dedicated to providing value and a personalized touch. Every order still receives an email from our owner personally thanking you for choosing us.

3. Lowest Prices - We negotiate the best prices with our manufacturers, ensuring that we bring you the lowest cost fireplace products you can find. We are so confident in our prices that we offer a price match guarantee to all our customers.

4. Free Shipping - We understand the dislike for shipping fees, just like many of our customers. That's why we provide FREE SHIPPING on ALL ORDERS OVER $100 for our products to the lower 48 states.

5. No Hassle Returns - We acknowledge that unforeseen circumstances may arise, and we want to make returns hassle-free for our customers. With our 30-Day No Hassle Returns/Exchange Policy, you can easily return an item for ANY reason within 30 days, with the customer responsible for return shipping. Restocking fees may apply, but our aim is to simplify the process.

6. Quality - We recognize the importance of purchasing with confidence, especially when you can't physically see and touch the product. Our owners handpick all the manufacturers featured on our site to ensure you receive a quality product. Each item undergoes thorough inspection before leaving our warehouse, guaranteeing your satisfaction upon delivery.

7. Authorized Dealers - Ember Elites is an authorized dealer for every brand we carry. When you shop with us, you can have peace of mind knowing that you will receive the full manufacturer's warranty with every purchase.

8. Fully Insured Shipments - We take extra precautions to safeguard your shipments. Every package that leaves our warehouses is fully insured in case of loss or damage. For more information, please refer to the Shipping & Returns tab to learn about our comprehensive policy.

Choose Ember Elites for a remarkable shopping experience, outstanding customer service, and unbeatable value. We are committed to exceeding your expectations and being your trusted destination for all your fireplace product needs.